Ordering Policies
We are not affiliated with any box office,
venue, stadium arena or professional sports organization.
We are in the business of buying and reselling tickets
at prices greater than the original cost or "face
value". Ticket prices can fluctuate and are guaranteed
only after payment has been received. Event dates and
time changes do occasionally occur. Please verify the
date and time prior to the event.
Privacy Policy
In certain cases we require contact and personal
information from our customers. This information is strictly
used for processing orders and responding to ticket inquiries.
We take the responsibility of protecting the privacy of
our customers very seriously. No information will
be sold, shared, or rented out. Security measures have
been taken on our site to insure against misuse, loss
and tampering of any sort regarding information under
our control.
Payment Types
•Check Payment
We currently do not accept checks as payment for tickets with the exception of corporate accounts. If you are interested in setting up a corporate account or have any questions, please call us at 877-456-7223.
•Credit Card Payment
All major credit cards are accepted. These include: AMEX, Discover, JCB, Mastercard, Visa (including Bank Check Cards with the VISA® emblem). In certain instances a credit card authorization form will need to be completed with a copy of the cardholders drivers license (front and back) and credit card. This should then be returned to AET.
Online Ordering
Although our online ordering function is updated
numerous times throughout the day it is not in real time.
As a result tickets displayed are sometimes not available.
If a customer orders tickets that are no longer in stock
we can usually find very similar seats that are comparably
priced. Customers would only be required to accept tickets
that were originally ordered. Credit cards are not charged
if tickets originally ordered are not in stock.
Our liability shall be limited to one and a half times
the originally ordered purchase price.
Credit Card Authorization Form
Orders exceeding $5000.00 require a Credit Card Authorization
form to be completed by customer and returned to us with
a copy of the cardholders drivers license (front and back)
and credit card. Orders cannot be processed without this
documentation so customers should return it as soon as
possible. Credit cards with billing addresses not in the
US, despite the order amount, will also be required to
follow this procedure. Incomplete documentation can lead
to order cancellation at any time, even after confirmation.
When an order has been confirmed, an agent will contact
the buyer by email, phone or fax.
Delivery of Tickets
 Tickets
are typically shipped within a few days of order confirmation.
All shipments are sent via FedEX. A signature is required
upon delivery. A physical street address must be provided.
FedEX will not deliver to a P.O. box.
· Federal Express Priority Overnight - $20.00
· Federal Express Next Day - $15.00
· Federal Express Two Day Service- $ 10.00
International shipments are also possible in most
cases. If we cannot ship to your location, you will be
contacted. Please contact us for international shipping
rates.
We will refund 100% of the transaction if the shipment
is lost, or damaged and tickets are no longer usable.
Delays and Cancellations
•Delay or Cancellation of Event
In the case of an event being cancelled and not rescheduled,
the ticket cost, not including any fees for shipping and
handling will be refunded. This does not apply to cancellations
due to an act of God (weather, earthquake, etc.), venue
structure issues, war, fire, civil disobedience, any acts
of government, customer inability to obtain transportation,
terrorism, strike, lockout or other labor disputes. There
are no cancellations, refunds or exchanges for delayed
events. We are not responsible for time changes or the
rescheduling of an event. If an event is postponed, the
original tickets will generally be honored for the new
date and time of the event.
•Customer Cancellations
The customer cannot cancel their order or exchange
tickets once payment is received.
When you order tickets from Spurs-tickets.com you can
feel confident that you are dealing with an industry leader.
We have been in the business of procuring event tickets
for over ten years. Our extensive network of contacts
gives us access to some of the best seats in nearly every
venue nationwide.
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